Service terms
Clear service limits and controls.
A plain-language summary of how Hosted Ops is provided, what one credit covers, and the publisher rules that still apply.
What one credit covers
CitadelOps checks supported workflows before release and shows when a game update or service interruption needs attention. One credit runs one hosted account for 30 calendar days.
A credit used during a free trial starts when the trial ends.
Free 7-day trial
Each game account, meaning one player on one game world, gets one free Hosted Ops trial, ever. It lasts 7 days (168 hours) from the first successful game login and doesn't pause, even while the account is stopped. It includes every feature, and the usual safety confirmations still apply. When it ends, automation stops and nothing is charged; use a credit to continue. A credit used during the trial starts when the trial ends. During the trial, the game account can't be added to another CitadelOps account, and deleting it from your account ends its trial for good. Game accounts that ran on Hosted Ops before trials existed count as having had theirs. We may limit new trials in the future.
Supported workflows and interruptions
More than 1,400 automated tests cover supported workflows. CitadelOps follows user-set limits, keeps accounts separate, and gives you control over every task.
The game publisher's rules and enforcement still apply to third-party automation, and there is no ban-free guarantee.
You choose the tasks and limits
You choose the supported tasks, schedules, limits, presets, and other settings. You can pause automation at any time.
CitadelOps is an independent third-party service
CitadelOps is an independent third-party tool and is not affiliated with any game publisher.
The game publisher's rules and enforcement still apply to third-party automation, and there is no ban-free guarantee.
Tell us what happened
Join the official CitadelOps Discord for help and questions. Never post a password, passkey secret, session cookie, full game login, or payment details.